Legal
Privacy Policy
How Gogu collects, uses, discloses, and protects personal information when you use our digital asset inheritance and wealth transfer services.
Last updated: April 2026
Core Principle
Encrypted digital will data
Gogu does not have access to the contents of your digital will or any encrypted data you store on the platform.
All such data is encrypted locally on your device before transmission and storage. We do not hold the decryption keys and cannot view, access, or recover this data.
This Privacy Policy applies only to account-level and operational data such as your name, contact details, and platform usage information. It does not apply to encrypted will content.
This Privacy Policy explains how Gogu ("we", "us", or "our") collects, uses, discloses, and protects personal information when you use our digital asset inheritance and wealth transfer services.
Your privacy and data security are central to how we design and operate Gogu. You should read this policy carefully to understand how your information is handled.
Section 1
Information we collect
1.1 Personal information
We collect information you provide directly but not limited to:
- Personal Identifiable Information such as name, email, number, digital assets, address etc.
- Personal Identifiable Information of beneficiaries
- Personal Identifiable Information of trusted contact
1.2 Payment information
Payments are processed through regulated third-party providers. We do not store full card numbers or sensitive payment credentials on our servers.
We may store limited billing metadata such as:
- Transaction ID
- Payment status
- Billing contact details
1.3 Usage and technical data
We collect data generated through your use of the platform, including:
- IP address
- Device type and identifiers
- Browser type and operating system
- Session activity and feature usage
- Log data and timestamps
1.4 Communication data
We retain records of communications with you, including support requests and feedback.
Section 2
Legal basis for processing
We process your data under the following legal bases where applicable:
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests in operating and improving the service
- Your consent, where required
Section 3
How we use your information
3.1 Service delivery
We use your data to:
- Create and manage your account
- Deliver core platform functionality
- Process transactions
- Provide customer support
3.2 Security and integrity
We use data to:
- Detect and prevent fraud or abuse
- Monitor system performance
- Enforce our terms
3.3 Communications
We send:
- Transactional messages (required for service use)
- Service updates and security alerts
Marketing communications are sent only with your consent. You can opt out at any time.
3.4 Product improvement
We analyse usage data to improve features, performance, and reliability.
Section 4
Data sharing
4.1 Service providers
We share data only with essential providers who support:
- Hosting and infrastructure
- Payment processing
- Analytics and monitoring
- Customer support
All providers are contractually bound to confidentiality and data protection obligations.
4.2 Legal requirements
We disclose data when required by law, regulation, or valid legal process.
4.3 Business transfers
If Gogu is involved in a merger, acquisition, or asset sale, your data may be transferred under this policy. You will be notified before any change in control.
4.4 No sale of data
We do not sell, rent, or trade personal data to third parties.
Section 5
Data security
We implement strong safeguards to protect your data.
5.1 Encryption
- Data in transit is protected using TLS
- Data at rest is encrypted using AES-256
5.2 Access controls
- Role-based access restrictions
- Multi-factor authentication
- Least-privilege principles
5.3 Monitoring and audits
- Continuous system monitoring
- Regular security testing and audits
5.4 Data minimisation
We collect only what is necessary and retain data for defined purposes.
5.5 Incident response
In case of a breach, we will:
- Contain and investigate the issue
- Notify affected users where required
- Report to regulators where applicable
Section 6
Data retention
We retain personal data:
- For the duration of your account
- As required for legal, tax, or regulatory obligations
- For a limited period after account closure for dispute resolution and compliance
After this period, data is deleted or anonymised.
Section 7
Your rights
Depending on your jurisdiction, you have the right to:
- Access your data
- Correct inaccurate data
- Delete your data
- Restrict or object to processing
- Request data portability
You can exercise these rights by contacting us at hello@gogu.live.
Section 8
International data transfers
Where data is transferred outside your country of residence, we ensure appropriate safeguards are in place, including contractual protections and compliance with applicable data protection laws.
Section 9
SMS and messaging data
9.1 Collection
We collect:
- Phone number
- Opt-in status and method
- Message preferences
9.2 Use
We use this data to deliver:
- Security alerts
- Account notifications
- Optional marketing messages (with consent)
9.3 Opt-out
You can opt out of marketing SMS by replying STOP.
Transactional messages will continue where required for account security.
9.4 Retention
SMS data is retained during your account lifecycle and up to 12 months after closure.
9.5 No marketing sharing
We do not share phone numbers with third parties for marketing.
Section 10
Children's privacy
Gogu is not intended for individuals under 18. We do not knowingly collect data from minors.
Section 11
Changes to this policy
We may update this policy to reflect changes in law or operations.
Material updates will be communicated through email or platform notice.
Continued use of the service after updates indicates acceptance.